BookingRequest

Privacy Policy

Effective Date: November 21, 2025

Business Name: Booking Request

This Privacy Policy describes how "Booking Request" ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application and website (the "App" or "Service"). By using our App, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our App, and information from third parties.

Information You Provide to Us:

  • Account Information: When you create an account, we may collect your name, email address, phone number, and a password.
  • Phone Numbers: We collect phone numbers for account verification, authentication, and to enable SMS notifications. Your phone number is used to send you verification codes, booking confirmations, reminders, and other service-related messages.
  • Booking Information: When you make a booking request, we collect information necessary to fulfill the request, which may include the date, time, and details of the service requested.
  • Images and Logos: To personalize your experience and for specific booking functionalities, we may ask you to upload images or logos. This requires access to your device's camera and/or storage.

Information We Collect Automatically:

  • Device and Usage Information: We collect information about your mobile device and your use of our App, including your IP address, device type, operating system, and App version.
  • Internet Access: Our App requires an internet connection to communicate with our servers and third-party services to process booking requests and other functionalities.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our App and services.
  • Process your booking requests and send you related information, including confirmations and reminders.
  • SMS Notifications: We send SMS messages to your phone number for booking confirmations, reminders, verification codes, and other service-related communications. Message and data rates may apply.
  • Communicate with you about your account, our services, and promotional offers.
  • Personalize your experience within the App, such as by displaying your uploaded images or logos.
  • Analyze how users interact with our App to improve its functionality and user experience.
  • Detect, prevent, and address technical issues and security vulnerabilities.

Sharing of Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • SMS Processing: We use Twilio, a third-party service provider, to process and deliver SMS messages. Twilio acts as a data processor on our behalf and is contractually obligated to handle your phone number and message data in accordance with our instructions and applicable privacy laws. For more information about Twilio's privacy practices, please visit Twilio's Privacy Policy.
  • For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
  • With Your Consent: We may share your information for any other purpose with your consent.

We do not sell your personal information to third parties.

Your Choices and Rights

You have certain choices and rights regarding the information we collect and use:

  • Account Information: You may update or correct your account information at any time by accessing your account settings within the App.
  • SMS Opt-Out: You can opt out of receiving SMS messages from us at any time by replying "STOP" to any SMS message you receive from us. After you send "STOP," you will receive a confirmation message. You can opt back in by replying "START" or by updating your notification preferences in your account settings. Please note that opting out of SMS messages may limit your ability to receive important service-related communications, including booking confirmations and reminders.
  • Phone Number Usage: You can update or remove your phone number from your account settings. However, please note that a phone number may be required for certain features, such as booking services or account verification.
  • Camera and Storage Access: You can control the App's access to your device's camera and storage through your device's settings. Please note that disabling these permissions may limit your ability to use certain features of the App, such as uploading images or logos.
  • Promotional Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications or by updating your preferences in your account settings.

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the App to stay informed about our information practices and the choices available to you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@bookingrequest.com